What does it mean to impersonate a customer

When you impersonate a customer you'll be entering the ViGIE 3 platform on behalf of that customer. This means that you will:


  • Be able to see everything that user sees.


  • Manage everything that user can manager


  • All changes made while impersonating will be registered as being done by you on behalf of the impersonated user.


  • You can only impersonate one user at the same time.



While impersonating, please be mindful of the action taken as they affect the customers from that organization.

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