I forgot my Management Portal Password. How can I recover it?


To recover a forgotten Management Portal password follow these steps:


  • Step 1: On Management Portal Login page click on Forgot Password?.


  • Step 2 : A new page will appear with the Forgot Password options. Enter the your Management Portal email and click on Reset password


  • Step 3 : Check your inbox and look for an email with a temporary password (this step may take a few minutes).


  • Step 4 : Return to Management Portal login page.


  • Step 5: Enter your email and the temporary password received.


  • Step 6 : Define a new password and confirm it (please note the password rules and how strong it is. ViGIE only accepts password classified as "Good" or above)


  • Step 7 : Save the new password and the process is complete.




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